Returns, Exchanges, and Cancellations

A 25% Damage Fee will also be charged if items arrive damaged.

All returns must be authorized for return within 14 Days after your items have been delivered. 

RETURN AUTHORIZATION

Returns/Exchanges will only be accepted if initiated within 15 days of the original invoice date. The product(s) must repacked in their original packaging and be in new, sellable, condition. Shipping is non-refundable and any product(s) purchased with Free Shipping will have standard ground shipping fees deducted from the refund. Customer is responsible for the cost of shipping the items back to us. Refunds will only be offered if we have received the product back within 30 days of the original invoice date. If the product is not received within 30 days of the original invoice date an account credit will be issued instead of a refund. Refunds/Exchanges are only processed after inspection by our staff which may take up to 14 days. Please allow 7 to 10 days after inspection for the refund to be initiated. Timing for credit to appear on credit card statements may vary by card issuer and may not show up until the next billing cycle statement.

OBTAINING RETURN AUTHORIZATION

To request a return, please email info@ragofabrication.com

In no event shall Rago Fabrication be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. 

If you believe you have a defective product and want to make a warranty claim, please email info@ragofabrication.com

 RETURN ADDRESS

Mail all approved returns to the address below. Customer must provide his or her own proper packaging to ensure safe return shipment to Rago and recommend obtaining shipping insurance. Unmarked packages and/or packages that do not include all information required will not receive credit.

Rago Fabrication

Attn: RETURNS - Order ####

You must include your order number in the address and inside the package to ensure you have your information. If you do not include your original order number, we are unable to process the guarantee. All items returned must be in new and unused condition. In the event Rago Fabrication finds the item in unsaleable condition, the customer will be denied the return. Items returned that have scratches or marks on powder coat will be charged up to 25% on your item/s total depending on the item and the severity of the damage. 

Customers are responsible for all return shipping costs, shipping insurance, and tracking. Customer must provide his or her own proper packaging to ensure safe return shipment to Rago and recommend obtaining shipping insurance. Unmarked packages and/or packages that do not include all information required will not receive credit.

APPROVED RETURNS

Once we have approved your return, you will be emailed a notice of return approval. 

Refund requests will be processed within 7-10 business after we receive and inspect your item. We will refund your order with the original payment method used less the original shipping cost. 

Exchange requests will be processed within 7-10 business after we receive and inspect your item. We will email you a gift certificate to purchase a different item. 

If you do not receive an email notifying you of your processed return with 11 business days, please email us at info@ragofabrication.com.

DEFECTIVE ITEMS

If you believe the item you received is defective, you have 30 days to make a claim on that product and ship it back to our warehouse. In the event an item is defective and you would like to exchange the item, please follow the warranty claim process. All shipping costs will be covered by Rago as long as the item is found to be defective within the 30 day period. In the event Rago Fabrication finds the item not defective, the customer will be responsible for return shipping.

ORDER CANCELLATIONS

Any orders that have been received by Rago Fabrication may be canceled or changed with no penalty within the first 72 hours of placing the order. Any 3rd party vendor product (i.e. - lights, shocks, etc.) included will carry a 20% change / cancelation fee for that product after the initial time. If you would like to cancel an order, please email info@ragofabrication.com.

ORDER CHANGES

We do our best to accommodate order changes, but cannot guarantee an order can be changed once it had been received. 

FITMENT

Customers are responsible for verification of fitment of products before purchase. 

WAREHOUSE SALE (BLEMISHED & DISCONTINUED), SPECIAL ORDERS, AND GROUP BUYS

Rago Fabrication does not offer cancellations or returns on any Garage Sale, Special Order, Pre-Orders  Groups Buys, or items listed no returns by defect and fault of Rago.