If you are not 100% satisfied for any reason within 30 days of purchase, simply return your NEW and UNUSED items to the address below.
In the event you need to return an item, a Return Authorization must be granted prior to return. Any products that were altered or deemed to be defective due to installation error, will not be granted a return authorization.
OBTAINING RETURN AUTHORIZATION
To request a return, please fill out the link below to enter your return details.
In no event shall Rago Fabrication be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
If you believe you have a defective product and want to make a warranty claim, follow the link below to enter your warranty details.
Mail all approved returns to the address below. Customer must provide his or her own proper packaging to ensure safe return shipment to Rago and recommend obtaining shipping insurance. Unmarked packages and/or packages that do not include all information required will not receive credit.
Attn: RETURNS - Order ####
401 Mill Run
Kerrville, TX 78028
You must include your order number in the address and inside the package in the package to ensure you have your information. If you do not include your original order number, we are unable to process the guarantee. All items returned must be in new and unused condition. In the event Rago Fabrication finds the item in unsaleable condition, the customer will be denied the return. Items returned that have scratches or marks on powder coat will be charged $5-$50 depending on the item and the severity of the damage.
Customers are responsible for all return shipping costs, shipping insurance, and tracking. Customer must provide his or her own proper packaging to ensure safe return shipment to Rago and recommend obtaining shipping insurance. Unmarked packages and/or packages that do not include all information required will not receive credit.
Once we have approved your return, you will be emailed a notice of return approval.
Refund requests will be processed within 7-10 business after we receive and inspect your item. We will refund your order with the original payment method used less the original shipping cost.
Exchange requests will be processed within 7-10 business after we receive and inspect your item. We will email you a gift certificate to purchase a different item.
If you do not receive an email notifying you of your processed return with 11 business days, please email us at email@example.com.
In the event an item is defective and you would like to exchange the item, please follow the warranty claim process. All shipping costs will be covered by Rago as long as the item is found to be defective within the 30 day period. In the event Rago Fabrication finds the item not defective, the customer will be responsible for return shipping.
All orders cancelled are subject to a 10%-25% restocking/cancellation fee but not less than $10. Large items that are not stocked: Racks, Rails, and Modular Storage Panels are subject to a 25% restocking fee. All other items are subject to the 10% restocking/cancellation fee. If you would like to cancel an order, please fill out the link below.
We do our best to accommodate order changes, but cannot guarantee an order can be changed once it had been received.
Customers are responsible for verification of fitment of products before purchase.
GARAGE SALE, SPECIAL ORDERS, AND GROUP BUYS
Rago Fabrication does not offer cancellations or returns on any Garage Sale, Special Order, Pre-Orders Groups Buys, or items listed no returns by defect and fault of Rago.