Lifetime Warranty

LIFETIME WARRANTY - Effective 3/8/19

Rago Fabrication will only honor warranty claims if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Rago Fabrication product, as limited by or subject to applicable law. The limited warranty provided by Rago Fabrication only covers manufacturing defects and does not include any damage or defect of any Rago Fabrication products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God. Areas excluded from lifetime warranty include: bolts and powder coating. Issues with powder coating can be claimed within one year of purchase only.

1 YEAR POWDER COAT WARRANTY - Effective 3/8/19

Rago Fabrication will honor powder coat warranty claims if the product was purchased from an authorized dealer. Customer is responsible for ALL shipping costs for powder coat claims unless the claim is within 90 days of purchase. This warranty is limited to one year Rago Fabrication product, as limited by or subject to applicable law. The warranty provided by Rago Fabrication only covers manufacturing defects and does not include any damage or defect of any Rago Fabrication products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God. Issues with powder coating can be claimed within one year of purchase only. 

POWDER COAT WARRANTY NOT DOES NOT COVER ROCK SLIDERS AND BED RACKS. 

RETURN AUTHORIZATION

In the event an item is defective, a Return Authorization must be granted prior to return. Any products that were altered or deemed to be defective due to installation error, will not be granted a return authorization. If you believe you have a defective product and want to make a warranty claim, follow the link below to enter your warranty details.

Warranty Claim

WARRANTY CLAIM ADDRESS

Mail all approved warranty claims to the address below. Customer must provide his or her own proper packaging to ensure safe return shipment to Rago and recommend obtaining shipping insurance. Unmarked packages and/or packages that do not include all information required will not receive credit.

Rago Fabrication

Attn: Warranty Claims - Order ####

 401 Mill Run

Kerrville, TX 78028

CLAIM PROCESS

Once the item is received, Rago Fabrication will inspect the item to ensure ensure it is defective. Any product that has been altered or deemed to be defective due to installation error, will not be granted. To avoid unnecessary shipping and handling charges and delay, follow the warranty claim process.

Your request must include your date of purchase, order number, pictures and/or video of the defective product including the area that is claimed to be defective. If a return is granted, the customer is responsible for all return shipping costs, shipping insurance, and tracking. 

Please note your Rago Fabrication Warranty Claim will be replaced by the same item. If the size and color are no longer available, it will be replaced by a similar if possible. If there is not a similar item available, Rago Fabrication will offer a gift card to for the original price paid of the item purchased.

APPROVED WARRANTY CLAIMS

Once we have approved your warranty, you will be provided a link to the warranty item for you to redeem. Your Rago Fabrication product will be replaced at no charge to you except for shipping, handling and applicable taxes. You will receive a confirmation email once the replacement product order has been processed for a warranty exchange and an additional email once the replacement product has been shipped..

In no event shall Rago Fabrication be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.